Terms & Conditions

    These terms are a legal agreement between the user or customer of the Neisha Crosland website and Neisha Crosland Design Limited.

    If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Neisha Crosland Design Limited's relationship with you in relation to this Website. If you disagree with any part of these terms and conditions, please do not use our website.



    In these terms and conditions:

    • “Customer” - means the person who places an order via the Website for our products;
    • Neisha Crosland” – means NCD Design Limited, (Neisha Crosland Design Ltd). Company registered in England – registration number 6830310
    • Order" - means an offer by a Customer to purchase any of the Products through this website;
    • "Products" - means the Products described in any order made via the Website;
    • "Terms and Conditions" - means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed through Neisha Crosland Design Limited and the Customer;
    • "User" - means a person who accesses, browses or otherwise uses the Website;
    • "Website" - means the website located at  

    This Website is owned and operated by Neisha Crosland Design Limited and contains material which is originated in whole or in part by Neisha Crosland, it’s partners and suppliers. The content of the pages of this Website is for your general information and use only. It is subject to change without notice.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.

    Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.

    From time to time this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of England, Northern Ireland, Scotland and Wales.


    Intellectual Property Rights

    This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


    Copyright Notice

    This website and its content is copyright of NCD Design Limited (Neisha Crosland Design Ltd) © 2012. All rights reserved. Any reproduction of part or all of its contents in any form is prohibited. You may not distribute or commercially exploit the content. Permission is granted to electronically copy and to print hard copy parts of this Website for the sole purpose of placing an Order or using this Website as a shopping resource.



    Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and details of your order. It is the Customer’s responsibility to check the confirmatory email and notify us immediately of any errors. A follow up email will be sent once all goods have been dispatched to you.


    Pricing & Payment

    All prices include VAT at the applicable current rates but exclude delivery charges. No item will be despatched until full payment has been received.


    Retention of Title

    Neisha Crosland remains the Product owner until the items have been paid for in full. You will become the owner of the products you have ordered when they have been delivered to you and signed for. Once Products have been delivered to you they will be held at your own risk, and Neisha Crosland will not be liable for their loss or damage.



    Neisha Crosland Products are subject to availability. If a Neisha Crosland Product has become out of stock at a time when we receive your order we will inform you as soon as possible and advise you of lead times, or offer an alternative or a refund. At Neisha Crosland, we aim to display as accurately as we reasonably can the true colours of Neisha Crosland Products. However, we cannot guarantee that the colour of a Neisha Crosland Product as delivered will replicate how it appeared to you on-screen. All sizes and measurements concerning Neisha Crosland Products are as accurate as we can reasonably make them.

    For fabrics and wallpapers we encourage Customers to request a sample BEFORE placing an order. Fabric that has been cut to order cannot be returned, unless faulty or damaged, and returns of wallpaper can only be accepted on 5 rolls (of each design and colourway) or more and a 20% handling charge will be incurred.

    Quantities of wallpaper and fabric needed must be calculated by the customer. Neisha Crosland cannot be held responsible for any over Orders. Excess wallpaper and fabric quantities cannot be returned. We recommend consulting a decorator to determine the amount of wallpaper needed before ordering.



    Minimum order one roll. Always refer in full to the hanging instructions found inside the wallpaper packaging. When ordering wallpaper please be sure to order enough to complete a particular job. There can be differences in shade from batch to batch. Always note the batch number in case it is necessary to order extra paper. We only recommend the use of a good qauloty, pre-mixed tub pastes such as Beeline, Polycell or Solvite – available form most hardware/DIY stores. For sensitive wallpapers like foil we recommend the use of a wheat-based ready to use  paste containing no PVA .



    Minimum order one metre; we then cut to the nearest 10cm. Please check all fabrics before cutting or applying add on treatments. We cannot accept returns once the fabric has been cut or treated.

    Made to Order

    Once a Product that is made to order has been paid for and processed it is thereafter not possible to change specifications, cancel or return the Product


    Please note that all notices under this Agreement are to be sent and received by email. For this purpose, your notices should be sent to and we will send our notices to you at the email address you notify to us through the Neisha Crosland site, such as when registering with us or placing an order.


    NCD Design Limited is a Limited Liability Company registered in England and Wales, company number 6830310 VAT No. GB 788 651 274

    Our registered office and postal address is 29 Oberstein Road, London, SW1 2AE

    Our email address is